To the CEO of Home Depot:
I have tried several times to get hold of someone at corporate headquarters, but it seems impossible.
The Vice President (Big Mike!) of the local store in Blue Ridge, Georgia cannot or will not resolve this issue locally. Even HomeDepot.com staff is unable to resolve this issue.
I have called homedepot.com so many times I have lost track.
I spoke to Tiffany, Victoria, Wally, Shekatlyn (very helpful), Charles (rude, snappy and hateful) and someone named Big Mike (rude). I spoke to a few other people who didn't tell me their names.
I asked to speak to Blue Ridge Branch Manager Mike Gordon but "Big Mike" told me that wasn't going to happen!!!!!
At the time of writing this email, around 14.30, the problem was still not solved!
Doze situation:
I purchased a GE washing machine at our local Home Depot in Blue Ridge, Georgia. The machine does not work. I called the Home Depot in Blue Ridge for a replacement, but was told it was not a problem at the local store. I was told to call HomeDepot.com. However, there were so many problems with HomeDepot.com that I told them to forget the replacement and give me my money back.
After FOUR (4) calls I was finally able to speak with someone who reasonably knew what to do. I have scheduled collection today, Wednesday, April 19, 2023.
Victoria informed me that I would receive a call the day before giving me a FOUR (4) hour window for pickup. I have to say that this extended time frame benefits the delivery company and Home Depot's very poor customer service.
I gave Victoria my home phone number as a number to call to arrange pickup. I also requested that someone call at least thirty (30) MINUTES prior to arrival to allow us time to accommodate our dogs.
I never received a call to schedule a four (4) hour pickup, nor did I receive a call 30 minutes prior to delivery, giving us time to secure our dogs.
The boys arrived this morning, 19/04/2023 around 08:00 to pick up the washing machine. We were not ready for pick up because we did not receive a call to arrange pick up or to make sure our dogs were secured. Thank God the dogs outside were secured, but the dogs inside were not.
We had to secure the dogs, get the keys to the shed and our wheelbarrow and then take the washing machine outside, which took some time. My husband asked the delivery driver if he could borrow their handcarts. The delivery driver refused to lend us his wheelbarrow to move the machine!
Had we known the four hour period in advance that we were told, everything would have been ready and waiting. However, we never received a call to arrange the pickup time frame.
The pickup driver had to get right into the truck when we came out the door with the washing machine. My daughter told the driver to wait because we were coming out with the washing machine. The driver said he had waited long enough! He got in the truck and drove away!
I immediately called to have the driver return. I was told that Home Depot does not have the ability to call the driver. I was told that Home Depot arranges its deliveries and pickups with an outside vendor that is not affiliated with Home Depot.
I was told that the driver could not return (or in this case backup) as this was a policy of the delivery company and COULD NOT BE CHANGED.
I called HomeDepot.com and the local store in Blue Ridge GA. I spoke to eight (8) different people who did NOT know what to do to FIX this problem.
When I called HomeDepot.com, I asked to speak to a supervisor. I spoke with Charles, a manager at HomeDepot.com who is very rude to say the least. I asked to speak to his manager and was told that his manager does not speak to customers. Charles went on to say that Home Depot has policies. Charles explained that I might not agree with the guidelines, but they could not be changed.
I asked for the number to call corporate headquarters. Charles told me they didn't have a number for corporate headquarters. Charles explained that the company does not talk to customers, so I could either talk to him (Charles) or nobody. Charles also said that I could NOT call and talk to any executive that went up the chain to corporate headquarters.
Charles matter-of-factly informed me that pickup was scheduled for Friday, April 21st. Take it or leave it!
Charles said the earliest I could schedule the pick up was Friday as the pick up was not happening today!!!!
Charles continued that I could be wasting my time calling, but no matter who I spoke to the answer would be the same. Charles said he had eight (8) hours and did not care how he spent his time.
I asked Charles about the time frame for pickup on Friday. Charles said that Home Depot did not make these decisions and that I would be called the day before to set the time frame. I reconfirmed that my correct phone number was in the Home Depot system. Charles continued, "If I don't get a call by 7 p.m. 6:00 PM, I will call HomeDepot.com on April 18, 2023 to find out the time frame for myself!
Talk about CUSTOMER SERVICE!!!
DIY really applies to Home Depot's CUSTOMER SERVICE.
Home Depot DOES NOT UNDERSTAND the importance of CUSTOMER SERVICE!
Well, you can thank Charles for losing more customers. We have an organic family farm, a small private cattle ranch, a kennel boarding and maintenance business, a home and commercial painting business, and an auto restoration/painting business. We will not buy anything from Home Depot again!!
I don't care if we have to pay more for what we need. The Home Depot business is too boring for us. Home Depot doesn't care about its customers or employees.
The extra cost is worth the CUSTOMER SERVICE!!!
I have the safety videos from the pickup test. If you would like a copy of the videos please let me know.
YES GABRIEL!!!
Finally I got a call from Gabriel at the Blue Ridge GA store. Gabriel apologized for the lack of customer service and Home Depot's inability to resolve the issue.
Everyone I spoke to (except Charles and "Big Mike") was friendly and welcoming. They didn't know what to do but were still professional! Lack of employee knowledge is the boss's fault!
I hope Home Depot takes advantage of this situation to train their staff in CUSTOMER SERVICE.
The way a company works starts at the top!!!!!
To be able to carry out their tasks, the employees require thorough and continuous education and training from a knowledgeable person. Ongoing training keeps employees up-to-date on changes, new skills and the use of new technologies and acts as a refresher of previous training. Your EMPLOYEES are your greatest asset, you must train them.
Your customers keep your business going!!!! The company must treat customers with respect, dignity and courtesy and not as a waste of the manager's time and effort.
I'm sure I haven't written everything I discussed to solve this problem, but I have things to do today. I will not allow Home Depot's problem in our business operations to become mine.
have a blessed day
Trockene Blankinship
FAQs
Home Depot headquarters? ›
The Home Depot is headquartered in Atlanta, 2455 Paces Ferry Rd SE, United States, and has 4 office locations.
How do I complain to Home Depot corporate office? ›For immediate assistance, please contact our representatives via phone at 1-800-HOME-DEPOT (466-3337). To continue, click here to send us an email.
Who is the CEO of The Home Depot corporate office? ›Ted Decker is chair, president and CEO of The Home Depot, the world's largest home improvement retailer with more than 2,300 stores and 500,000 associates. He is also a member of the company's board of directors.
Where is Home Depot based out of? ›NORTH AMERICAN PRESENCE. Our founders' vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia.
Who are the owners of Home Depot? ›Bernie Marcus and Arthur Blank dreamed up The Home Depot from a coffee shop in Los Angeles in 1978.
What are the allegations against Home Depot? ›A Home Depot logo sign hands on its facade, Friday, May 14, 2021, in North Miami, Fla. A National Labor Relations Board judge has ruled to dismiss a case filed by a Home Depot employee who alleged the company wrongly banned workers from wearing the Black Lives Matter slogan on their aprons.
Who are the top three executives at Home Depot? ›- Edward P. Decker Chairman, President & Chief Executive Officer.
- Haydn Chilcott Senior Vice President-Operations.
- Richard V. McPhail Chief Financial Officer & Executive Vice President.
Phone Number: The corporate phone number for Home Depot headquarters is 1-770-433-8211. You can also fax the corporate office at 1-770-384-5038. Email: There is no corporate email address for Home Depot headquarters. There is a consumer contact form [+] linked from the corporate page.
Who is the HR leader of Home Depot? ›Tim Hourigan leads all aspects of human resource management for The Home Depot. Tim and his leadership team strive to create a best-in-class environment for the more than 400,000 orange-blooded associates who work at the company.
Who owns the largest percent of Home Depot? ›Institutional investors own over 50% of the company, so together than can probably strongly influence board decisions. We note that hedge funds don't have a meaningful investment in Home Depot.
Who is Home Depot biggest competitor? ›
The Home Depot's competitors
Walmart is a retail company that operates a chain of hypermarkets, discount department stores, and grocery stores. Amazon is a company operating a marketplace for consumers, sellers, and content creators. Costco Wholesale Corporation is a company operating membership warehouses.
97% of Home Depot's revenue in 2021 was generated through merchandising and 3% from Services. Net sales for fiscal 2021 increased $19.0 billion, or 14.4%, to $151.2 billion.
Why Lowe's over Home Depot? ›Home Depot tends to have a wider variety of exclusive products sold for slightly lower prices on average, while Lowe's brands seem to be more focused on stocking high-quality tools that first-time DIYers often require.
Which is bigger Lowes or Home Depot? ›In 2022, Home Depot's annual sales amounted to over 157 billion U.S. dollars, whereas its main competitor, Lowe's, reached more than 97 billion U.S. dollars of sales.
Who was first Lowes or Home Depot? ›More than 50 years before Home Depot opened its doors, Lowe's began as a small-town North Carolina general store. In addition to sewing supplies, horse tack, and snuff, L.S. Lowe's original 1921 store also sold hardware and building materials.
What is the most effective complaint letter? ›The most effective letters of complaint are confident and calm, so do not make threats or write in uppercase letters as if you were shouting. It may feel like ranting helps you communicate how unhappy you are, but stick to the relevant details.
How do you write a powerful complaint letter? ›- Structure. ...
- Address the letter to a real person. ...
- Be honest and straightforward. ...
- Maintain a firm but respectful tone, and avoid aggressive, accusing language. ...
- Include your contact information. ...
- Tell them what you want. ...
- Do not threaten action. ...
- Keep copies and records.
- Be clear and concise. ...
- State exactly what you want done and how long you're willing to wait for a response. ...
- Don't write an angry, sarcastic, or threatening letter. ...
- Include copies of relevant documents, like receipts, work orders, and warranties.
Home Depot focuses on appealing to professionals and the average “roll your sleeves up” type of consumer, with dusty concrete floors, industrial lighting and bulk offerings creating a real handyman/woman type of atmosphere.
What are Home Depot's weaknesses? ›Weaknesses (Internal Factors)
The following are Home Depot's weaknesses: Limited corporate influence on the supply chain. Imitable business format. Limited geographic footprint relative to the global retail market.
Why is Home Depot sued? ›
Why: Kauffman claims Home Depot illegally records, reads, and makes reports of the electronic communications made by its website visitors. Where: The class action lawsuit was filed in California federal court.
Who is the highest paid employee at Home Depot? ›| Rank | Job Title | Hourly Rate |
|---|---|---|
| 1 | Senior Software Engineer | $58.01 |
| 2 | Merchandising Execution Team | $46.95 |
| 3 | Forklift Operator | $18.19 |
| 4 | Assistant Store Manager | $17.84 |
42 Years in Orange: The Home Depot's Longest Tenured Associate.
What is The Home Depot CEO salary? ›Home Depot's CEO is Ted Decker, appointed in Oct 2020, he has a tenure of 2.67 years. His total yearly compensation is $14.62M , comprised of 9.4% salary and 90.6% bonuses, including company stock and options. He directly owns 0.01% of the company's shares, worth $31.21M.
Who is the head of customer service at Home Depot? ›Matt Carey | Executive Vice President – Customer Experience | The Home Depot.
How many Home Depot headquarters are there? ›The Home Depot is headquartered in Atlanta, 2455 Paces Ferry Rd SE, United States, and has 4 office locations. To navigate, press the arrow keys.
Who is the chief information officer of Home Depot? ›Fahim Siddiqui | Executive Vice President & Chief Information Officer | The Home Depot.
Who is the top manager of Home Depot? ›- Craig Menear. Chairman of the Board. ...
- Ted Decker. CEO & President. ...
- Ann Marie Campbell. Executive Vice President – U.S. Stores and International Operations. ...
- Matt Carey. Executive Vice President, Customer Experience. ...
- Tim Hourigan. ...
- Richard McPhail. ...
- Teresa Wynn Roseborough.
Toby Flenderson - HR Manager - THE OFFICE | LinkedIn.
Who is the head of benefits at Home Depot? ›Scott Smith - VP, Compensation, Benefits & HR Operations - The Home Depot | LinkedIn.
What is the gender ratio at Home Depot? ›
60% of The Home Depot employees are male and 40% of The Home Depot employees are female.
How much debt is Home Depot in? ›Home Depot long term debt for 2023 was $41.962B, a 14.64% increase from 2022. Home Depot long term debt for 2022 was $36.604B, a 2.18% increase from 2021.
Why does Home Depot make so much money? ›Pro Sales Outpacing DIY (Do It Yourself) Sales: The company's Pro-segment is a key driver of its growth, with Pro-sales outpacing the sales of the DIY segment. According to a senior executive, while pros account for just 3% of the customer base of Home Depot, they make up 45% of the sales.
Who is Home Depot's biggest customers? ›Numerator found that Home Depot's typical shopper is a middle-aged white man, who is married without children at home. They tend to live in the suburbs, have a college education, and earn more than $80,000 per year. The store is also especially popular among Hispanic or Latino shoppers.
What is a sister company to Home Depot? ›| Subsidiary | Country |
|---|---|
| Deekay Enterprises Inc | United States |
| Edson Electric Supply Inc | United States |
| Floorworks Inc | United States |
| Grand Floor Designs Inc | United States |
Home Depot offers its products under the brands of HDX, Husky, Hampton Bay, Home Decorators Collection, Glacier Bay, Vigoro, Everbilt, The Home Depot, LifeProof, and PetProof.
Is Home Depot more profitable than Lowes? ›Profits and cash flow
Lowe's boosted operating margin in 2022 and is projecting another uptick this year, to between 13.6% of sales and 13.8% of sales. Home Depot has consistently outpaced its smaller rival on this score, but the 14.5% rate management is expecting in 2023 is only slightly better.
How Much Does The Home Depot Make A Day? The Home Depot makes $431.2M in a day.
How much does Home Depot make per store? ›The Home Depot and Lowe's are two of the key retailers competing within the home improvement and do it yourself (DIY) industry in the United States. In 2018, each Home Depot store averaged about 49.4 million U.S. dollars' worth of sales.
What did Lowes used to be called? ›Lowe's started as North Wilkesboro Hardware
L.S. Lowe founded the first store in 1921 as Lowe's North Wilkesboro Hardware. According to Our State, the old-timey hardware store was on C Street in downtown North Wilkesboro, North Carolina.
Did Walmart buy Lowes? ›
While one can assume Lowe's and Walmart are related, they aren't. Both are top retailers in the United States, but they operate independently. They all offer a plethora of goods and services to their customers and continue to serve them diligently.
Which state has the most Home Depots? ›There are 1,996 Homedepot stores in the United States as of May 08, 2023. The state with the most number of Homedepot locations in the US is California, with 233 stores, which is about 12% of all Homedepot stores in the US.
Who is Lowes biggest competitor? ›As the world's first and second-largest home improvement retailers, Home Depot and Lowe's share many similarities.
How is Home Depot doing financially? ›Results: Home Depot reported EPS dropping 6.6% to $3.82 as sales fell 4% to $37.26 billion. Same-store sales decreased 4.5%, as comparable sales in the U.S. declined 4.6%. "We expected that fiscal 2023 would be a year of moderation for the home improvement market.
Where is the largest Home Depot? ›It is the second largest Home Depot in the United States. Customers shop in the largest Home Depot in the Western Division, 205,000 square feet, in Anaheim Hills and only the second Super Store for the company, the other being in Union, New Jersey (217,000 square feet).
Who is buying Lowes? ›Sycamore Partners is a private equity firm based in New York. The firm specializes in retail, consumer, and distribution-related investments and partners with management teams to improve the operating profitability and strategic value of their business.
Who is Lowes owned by? ›Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc., a FORTUNE® 50 home improvement company with more than 2,200 stores and approximately 300,000 associates in the United States and Canada.
What does Lowes stand for? ›| Type | Public |
|---|---|
| Predecessor | Mr. L.S. Lowe's North Wilkesboro Hardware |
| Founded | March 25, 1921 in North Wilkesboro, North Carolina, United States |
| Founders | Lucius Smith Lowe |
| Headquarters | Mooresville, North Carolina, United States |
We will deliver your complaint to the Home Depot corporate office and ask them to resolve your issue. After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution.
Who is the head of customer service for Home Depot? ›Matt Carey | Executive Vice President – Customer Experience | The Home Depot.
Who is the head of corporate development at Home Depot? ›
Crystal Hanlon is senior vice president and culture officer at The Home Depot. Crystal is responsible for driving the company's culture development and strategy and oversees The Home Depot Foundation, The Homer Fund, events and internal communications teams.
What is HOME-DEPOT being sued for? ›A putative class action for unpaid wages against Home Depot U.S.A, Inc. alleged two claims: first, unpaid minimum and overtime wages under section 5101 of California's Labor Code and under the applicable wage order; and second, unfair competition.
Who does HOME-DEPOT appeal to? ›Home Depot focuses on appealing to professionals and the average “roll your sleeves up” type of consumer, with dusty concrete floors, industrial lighting and bulk offerings creating a real handyman/woman type of atmosphere.
Who does HOME-DEPOT Pro report to? ›A Home Depot's commercial account reports to Dun and Bradstreet credit bureau.
How do I email Home Depot CEO? ›- Employee: Craig Menear.
- Title: Chairman, CEO and President.
- Email: craig_menear@homedepot.com.
Home Depot's CEO is Ted Decker, appointed in Oct 2020, he has a tenure of 2.67 years. His total yearly compensation is $14.62M , comprised of 9.4% salary and 90.6% bonuses, including company stock and options. He directly owns 0.01% of the company's shares, worth $30.68M.
Who is the chief financial officer of Home Depot? ›Richard McPhail | Chief Financial Officer & Executive Vice President | The Home Depot.
How do I contact Ted Decker CEO of Home Depot? ›- Last Update. 3/15/2023 8:46 PM.
- HQ Phone. (770) 433-8211.
- Company. The Home Depot.
- Address. 2455 Paces Ferry Rd, Atlanta, Georgia, 30339, United States.
You also may contact Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or by calling for assistance at 1-800-430-3376 7 days a week, 6a.m. - 2a.m.
Who is the vice president of merchandising at Home Depot? ›Billy Bastek serves as executive vice president of merchandising for The Home Depot, where he is responsible for all store merchandising departments, merchandising strategy, services and vendor management and in-store environment.